Knowledge Management in Internal Medicine - Experience with Lotus Notes

There is growing demand for the presentation and retrieval of clinical guidelines which are relevant for the everyday usage of clinicians. An intranet-based solution compares favorably to paperwork, but a standard web based on plain HTML does not support very well features such as document structuring and text retrieval. At the start of this project (year 2000), content management systems were rudimentary and expensive. We have therefore implemented an Intranet which is entirely based on Lotus Notes/Lotus Domino. The essential advantages to this solution are the integration of full-text retrieval, structured documents and document hierarchies into a departmental intranet.